F.A.Q
Frequently Asked Questions
Orders & Delivery
Where do you ship from?
Our products are shipped from our warehouses located in Germany, as well as from international facilities depending on stock availability. This allows us to ensure fast and reliable delivery worldwide.
What are your delivery times?
We currently offer the following estimated delivery times:
• Germany: 4–5 business days
• United States: 5–9 business days
• Worldwide: 4–11 business days
Please note that delivery times may vary slightly due to logistics, customs, or high demand periods.
Do you offer worldwide shipping?
Yes, we proudly ship worldwide. No matter where you are, we aim to deliver your order quickly and securely.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use it to follow your delivery in real time.
Returns & Refunds
Do you offer a money-back guarantee?
Yes. We offer a 30-day money-back guarantee on all eligible orders. If you're not satisfied, you can request a return within 30 days of delivery.
What conditions must be met for a return?
To be eligible for a return, the item must be:
• unused or minimally used
• in very good or new condition
• free from damage, stains, or odors
• returned with original packaging when possible
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
How do I request a return?
To initiate a return, please contact us at:
support@hausofpillows.com
Include:
• your full name
• your order number
• the item(s) you wish to return
• the reason for your request
Our team will provide you with the correct return instructions and address.
When will I receive my refund?
Once your return is received and approved, refunds are processed within 7 to 10 business days. Depending on your payment provider, it may take additional time for the funds to appear.
Product & Usage
Who are your pillows designed for?
Our pillows are designed for anyone seeking better sleep, improved posture, and relief from discomfort such as back pain, hip pain, or sciatica.
Can your pillows help with pain relief?
Our ergonomic designs are specifically developed to support proper body alignment during sleep, which may help reduce pressure points and improve overall comfort.
Are your products suitable for all sleeping positions?
Yes. Our pillows are designed to adapt to various sleeping positions including side, back, and pregnancy support.
Payments & Security
Is my payment secure?
Absolutely. All transactions are encrypted and processed through secure payment providers. Your personal and payment information is fully protected.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Customer Support
How can I contact you?
You can reach our support team at:
support@hausofpillows.com
What are your support hours?
Our customer service is available Monday to Friday, from 10:00 AM to 6:00 PM.
We typically respond within 24 to 48 hours.
Why do I need to contact you before returning an item?
Since we operate with multiple warehouses, return addresses may vary. Contacting us ensures you receive the correct return instructions and avoids delays or issues.