Privacy policy
At Haus Of Pillows, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you agree to the practices described below.
Information We Collect
When you visit or use our website, we may collect the following categories of information:
Personal Information You Provide
This may include:
- your name,
- billing and shipping address,
- email address,
- phone number,
- payment-related details,
- order information,
- and any other information you voluntarily provide when contacting us or placing an order.
Automatically Collected Information
When you browse our website, we may automatically collect certain technical data, such as:
- IP address,
- browser type,
- device information,
- operating system,
- referral source,
- pages visited,
- time spent on pages,
- and general website interaction data.
This information helps us improve site performance, user experience, and fraud prevention.
How We Use Your Information
We may use your information to:
- process and deliver your orders,
- communicate with you about your order,
- provide customer support,
- send service-related notifications,
- detect and prevent fraud or abuse,
- improve our website and services,
- comply with legal obligations,
- and, where permitted, send promotional emails or marketing communications.
Order Fulfillment and Logistics
To fulfill orders efficiently, we may share the necessary information with:
- payment processors,
- shipping carriers,
- warehouse and logistics partners,
- order management systems,
- and customer support tools.
We only share the information required to provide the requested service.
Payment Information
Payments are processed through secure third-party payment providers.
We do not store full credit card information on our own servers unless explicitly stated by the payment provider’s infrastructure and compliance standards.
Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to:
- keep the website functioning properly,
- remember user preferences,
- understand browsing behavior,
- measure performance,
- and improve advertising relevance.
You may disable cookies through your browser settings, but some parts of the site may not function properly as a result.
Marketing Communications
If you subscribe to our newsletter or provide your email during checkout, we may send you promotional or informational emails, where legally permitted.
You may unsubscribe at any time by using the unsubscribe link included in the email or by contacting us directly.
Data Retention
We retain your information for as long as necessary to:
- fulfill the purposes described in this policy,
- provide customer support,
- maintain accounting and business records,
- resolve disputes,
- comply with legal obligations,
- and enforce our agreements.
Data Security
We take reasonable administrative, technical, and organizational precautions to protect your personal data against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
International Processing
Because we may operate with international logistics and warehouse partners, your information may be processed in countries other than your own. By using our services, you understand that such transfers may occur when required for order fulfillment and support.
Your Rights
Depending on your location and applicable law, you may have the right to:
- access your personal data,
- correct inaccurate data,
- request deletion of your data,
- object to certain uses,
- request restriction of processing,
- or withdraw consent where consent is the legal basis.
To exercise any of these rights, please contact us at:
Third-Party Services
Our website may contain links to third-party websites or use third-party tools. We are not responsible for the privacy practices of external websites or services not operated by us.
Children’s Privacy
Our services are not intended for children under the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be posted on our website.
Contact
For privacy-related questions, please contact:
Haus Of Pillows Support Team
Email: support@hausofpillows.com