Shipping policy
At Haus Of Pillows, we aim to deliver your order as quickly and smoothly as possible. We work with warehouse partners in Germany and additional international fulfillment locations, depending on stock availability and destination.
Please review the following shipping information carefully.
Processing Time
Orders are typically reviewed, prepared, and forwarded for fulfillment within a reasonable timeframe after purchase.
Please note that order processing may take longer during:
- high-demand periods,
- holidays,
- promotional periods,
- inventory updates,
- or exceptional logistical situations.
Estimated Delivery Times
The delivery estimates currently displayed on our store are:
- Germany: 4 to 5 business days
- United States: 5 to 9 business days
- Worldwide: 4 to 11 business days
These delivery times are estimates only and are not guaranteed.
Important Delivery Disclaimer
Although we work hard to meet the timelines shown above, shipping may occasionally take longer than usual due to factors outside our direct control, including but not limited to:
- customs inspections,
- carrier disruptions,
- weather conditions,
- public holidays,
- local delivery backlog,
- warehouse stock transfer,
- remote delivery zones,
- or temporary international transport delays.
By placing an order, you acknowledge that delivery times may vary in such situations.
Warehouse Availability
We fulfill orders from Germany-based and international warehouses according to:
- stock availability,
- shipping destination,
- product availability,
- and logistical efficiency.
For this reason, the shipping origin may vary from one order to another.
Tracking Information
When tracking is available, it will be provided once your order has been processed and dispatched.
Please allow a short period for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping information at checkout.
If an incorrect or incomplete address is provided, fulfillment and delivery may be delayed.
If you notice an error in your shipping details, please contact us as soon as possible at:
We cannot guarantee changes once an order has already entered processing or shipment.
Delays
Haus Of Pillows is not responsible for delays caused by:
- customs,
- delivery carriers,
- force majeure events,
- or any external factors beyond our control.
However, our team will always do its best to assist you and help track the status of your shipment.
Lost, Stolen, or Delayed Parcels
If you believe your parcel is significantly delayed, lost, or marked delivered but not received, please contact our support team. We will review the case and guide you through the next steps.
Contact
For any shipping-related questions, please contact:
Haus Of Pillows Support Team
Email: support@hausofpillows.com